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Starter Pack and Data Roaming Plans
How will I receive my Starter Pack?
How long does shipping of the Starter Pack take?
Do I get a shipment tracking number for the Starter Pack?
Will the Starter Pack expire if I don’t activate after redemption?
How long can I use my SIM card / eSIM for? Does it expire?
If I received a damaged SIM card pack, can I get a replacement?
Can I redeem the benefit if I have an existing Flexiroam account?
How long is my Promotional Data Plan valid for?
How do I activate my Promotional Data Plan?
Can I change the start date of my Promotional Data Plan?
What do I do when I have fully utilized my Promotional Data Plan?
Can I carry forward my Promotional Data Plan to the next year?
How can I check what countries are supported for my Promotional Data Plan?
How can I check my data balance?
Can I purchase Local or Regional Data Plans if I have an active Global Data Plan?
Do I have to use my eligible Mastercard to make payment if I purchase other Data Plans?
Can I get a refund if I am unable to use the Data Plans I have purchased?
Can I choose an eSIM or a SIM to be included on my Starter Pack?
Why am I not seeing the plan and Starter Pack in my account?
Can I use my Flexiroam data plan on multiple devices or transfer it to someone else?
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